Managing Incidents
Incidents & Downtimes
Updated Apr 2, 2026
Incidents let you communicate service disruptions and scheduled maintenance to the people who rely on your status page.
Incident types
- Incident (reactive) — something is broken or degraded right now. Initial status: Investigating.
- Maintenance (proactive) — planned work with a scheduled start and end time. Initial status: Scheduled.
Impact levels
When creating an incident, choose the impact level:
- None — informational notice, no service impact.
- Minor — some users may experience degraded performance.
- Major — a significant feature or service is unavailable.
- Critical — complete outage affecting all users.
Status transitions
| Type | Statuses |
|---|---|
| Incident | Investigating → Acknowledged → Resolved |
| Maintenance | Scheduled → In Progress → Completed |
Posting updates
After creating an incident, post updates to keep stakeholders informed. Each update includes a message and changes the incident status. The full timeline is visible on the status page.
Affected checks
Tag the specific checks affected by the incident. This helps visitors understand exactly which services are impacted and gives you a historical record for post-incident reviews.